Refund/Exchange Policy

Returns

Not your style? Don't worry! We offer 15 days no hassle return. We will gladly refund your order if the item is returned within 15 days of order.  Item must be unaltered and includes packing slip or receipt for refunds to be processed. After refunds are processed, please allow 3-5 business days for funds to transfer back to original payment methods.

*a shipping fee of $2.99 will be subtracted from total refund for returns. (Wholesale orders see below for wholesale returns/exchanges policy)

Exchanges

Need a different size? We offer 30 days no hassle color or size exchange. We will gladly exchange your item free of charge! 

Please contact us if you have questions about a refund or exchange. Items must be purchased from Wenchoice.com. If purchased from 3rd party seller, please contact the seller directly.

 *ALL CLEARANCE ITEMS ARE FINAL SALE! Returns and exchanges are not available for clearance items.

Terms and conditions for returns

Returns
The return period is 15 days from purchase. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@wenchoice.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale/clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@yahoo.com and send your item to: 1145-B Wall St Los Angeles California US 90015.


Shipping
To return your product, you should mail your product to: 1145-B Wall St Los Angeles California US 90015

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.